PRIVACY POLICY

Last updated: September 7, 2026

Chronoera is operated by KLPX SIA, a company registered in Latvia.

This Privacy Policy explains how Chronoera collects, uses, stores, shares, and protects personal information when you visit our website, use our services, contact us, begin or complete a checkout, make a purchase, request a return or warranty service, or otherwise interact with us.

For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, the data controller is:

KLPX SIA
Registration No.: 40203725344
Austrumu iela 30, Kadaga
Ādažu pag., Ādažu nov., LV-2103
Latvia

Email: info@chronoera.com
Phone: +37068262556

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Chronoera, we may collect:

- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and purchase information
- Products viewed, added to cart, or purchased
- Order number and transaction details
- Delivery and tracking information
- Returns, refunds, complaints, and warranty information
- Account information if you create an account
- Messages and communications you send to us
- Marketing preferences and consent choices
- Cookie and privacy preferences
- IP address
- Browser and device information
- Operating system
- Website activity and interaction information
- Fraud, security, and payment-risk information
- Information entered during checkout, including incomplete checkouts

Payment and financing providers may collect additional information directly from you where required to provide their services.

Chronoera does not store full payment card numbers on its own servers.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

- Directly from you when you browse our store, place an order, begin checkout, contact us, create an account, subscribe to marketing communications, request a return, or make a warranty claim
- Automatically when you use our website through cookies and similar technologies
- From Shopify and other providers used to operate our store
- From payment and financing providers
- From shipping and logistics providers
- From fraud-prevention and security providers
- From analytics and advertising providers where permitted by law

HOW WE USE PERSONAL INFORMATION

We use personal information to operate Chronoera and provide our services.

This includes using information to:

- Process and fulfil orders
- Process and verify payments
- Provide available payment and financing methods
- Arrange shipping and delivery
- Send order confirmations and tracking information
- Provide customer support
- Process cancellations, returns, refunds, and warranty requests
- Maintain customer accounts
- Detect and prevent fraud
- Protect our website and customers
- Investigate failed or incomplete transactions
- Diagnose technical and checkout problems
- Improve our website and checkout experience
- Maintain accounting, tax, and transaction records
- Establish, exercise, or defend legal claims
- Send marketing communications where permitted
- Measure website and advertising performance where permitted
- Comply with applicable laws and regulatory obligations

LEGAL BASES FOR PROCESSING

We only process personal information where we have a valid legal basis.

Depending on the situation, this may include:

Performance of a contract or steps taken before entering into a contract

We process information necessary to provide checkout, accept payments, fulfil orders, arrange delivery, process returns, provide warranty service, and respond to requests relating to a potential purchase.

Legal obligations

We may process and retain information where necessary to comply with tax, accounting, consumer-protection, financial, fraud-prevention, and other legal requirements.

Legitimate interests

We may process information where necessary for legitimate business interests such as:

- Preventing fraud and misuse
- Securing our website
- Improving our services
- Diagnosing checkout and technical problems
- Understanding customer experience
- Protecting our business and legal rights

We only rely on legitimate interests where our interests are not overridden by your rights and freedoms.

Consent

We rely on consent where required, including for certain:

- Marketing communications
- Advertising technologies
- Analytics technologies
- Non-essential cookies
- Other activities where applicable law requires consent

You may withdraw your consent at any time.

INCOMPLETE AND ABANDONED CHECKOUTS

If you begin checkout but do not complete your purchase, information entered during checkout may be retained for a limited period.

We may use this information to:

- Maintain or restore your checkout
- Identify failed payments
- Diagnose technical problems
- Prevent fraud
- Provide customer support
- Understand why customers experience difficulty completing checkout
- Improve our checkout process

Where permitted by applicable law, we may contact you regarding a specific incomplete checkout or payment problem to ask whether you experienced a technical, payment, delivery, or other issue.

Such communications may be used to provide assistance or request feedback about the checkout experience.

We will not use incomplete-checkout information for promotional or direct-marketing communications where consent or another valid legal basis is required and has not been obtained.

PAYMENT PROCESSING

Chronoera offers payment methods through third-party payment service providers.

Available payment methods may depend on your country, device, order value, and eligibility.

SHOPIFY PAYMENTS

We use Shopify Payments to process supported payments.

Depending on the customer's location and device, payment methods provided through Shopify Payments may include:

- Visa
- Mastercard
- Other supported payment cards
- Apple Pay
- Google Pay
- iDEAL and other local payment methods where available

When you use a payment method provided through Shopify Payments, Shopify and its payment partners may process information necessary to complete and secure the transaction.

This may include:

- Contact information
- Billing information
- Order information
- Transaction amount
- Payment information
- Device information
- Fraud and security information

Shopify and its payment partners process information in accordance with their applicable privacy terms.

PAYPAL

If you choose PayPal, information necessary to process the transaction may be transferred to PayPal.

PayPal may process your information as an independent data controller under its own privacy policy.

Chronoera does not receive your PayPal password or full payment credentials.

APPLE PAY AND GOOGLE PAY

Where available, customers may use Apple Pay or Google Pay.

When you use these services, Apple, Google, relevant payment networks, banks, and payment processors may process information required to complete the payment.

Their respective privacy policies apply to information processed independently by them.

MONTONIO AND BANK PAYMENTS

Chronoera may offer local bank payment methods through Montonio and its payment partners.

Depending on the customer's country and bank, this may include payments through supported banks and payment institutions such as:

- Swedbank
- SEB
- Luminor
- Other supported banks and payment institutions shown at checkout

The exact banks available may change from time to time.

When you choose a bank payment method, information necessary to initiate and process the payment may be transferred to Montonio, the selected bank, and relevant payment infrastructure providers.

This may include:

- Your name
- Order information
- Transaction amount
- Payment reference
- Contact information
- Information necessary to verify and complete the payment

Your bank may independently process your information under its own privacy policy.

INBANK FINANCING

For eligible customers and markets, including Lithuania and Latvia, Chronoera may offer instalment or financing options provided by Inbank.

If you choose an Inbank financing option, information necessary to initiate the financing process may be transferred to the relevant Inbank entity.

Inbank may request additional information directly from you for purposes including:

- Identity verification
- Creditworthiness assessment
- Fraud prevention
- Regulatory compliance
- Entering into a financing agreement
- Administering the financing agreement

Inbank makes its own credit and financing decisions.

Chronoera does not decide whether an Inbank application is approved.

Information submitted directly to Inbank as part of a financing application may not be accessible to Chronoera.

Inbank processes information for its own financial and regulatory purposes in accordance with its own privacy policy.

SHOPIFY

Our online store is hosted on Shopify.

Shopify provides infrastructure used to operate Chronoera, including functions related to:

- Hosting
- Checkout
- Orders
- Customer accounts
- Payments
- Security
- Fraud prevention
- Analytics
- Store functionality

Shopify may process personal information on behalf of Chronoera.

In some circumstances, Shopify may also process information for its own purposes as described in its applicable privacy terms and consumer privacy documentation.

SHIPPING AND LOGISTICS PROVIDERS

We share information with shipping, fulfilment, postal, and logistics providers where necessary to deliver your order.

Information shared may include:

- Name
- Delivery address
- Telephone number
- Email address
- Order or shipment reference

Shipping providers may use this information to deliver the parcel, provide tracking updates, contact you regarding delivery, and fulfil applicable legal obligations.

OTHER SERVICE PROVIDERS

We may also share personal information with trusted providers necessary to operate our business.

These may include:

- Website and hosting providers
- IT and security providers
- Customer-support systems
- Accounting providers
- Professional advisers
- Analytics providers
- Advertising platforms
- Email and communication providers
- Fraud-prevention providers
- Logistics providers

We only disclose information reasonably necessary for the relevant service.

We may also disclose personal information where required by law, court order, regulatory authority, or law-enforcement authority.

If Chronoera or KLPX SIA is involved in a merger, sale, acquisition, financing, restructuring, or transfer of all or part of the business, personal information may be disclosed to relevant parties where legally permitted.

We do not sell personal information to third parties.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate and improve Chronoera.

These technologies may be used for:

- Essential website functionality
- Checkout functionality
- Security
- Fraud prevention
- Remembering preferences
- Analytics
- Website performance measurement
- Advertising and marketing
- Understanding how visitors use our website

Strictly necessary cookies may be used without consent where permitted by law.

Where consent is required, non-essential cookies and tracking technologies will not be activated until you provide the required consent.

You may manage your preferences through the cookie or privacy controls available on our website.

You may also withdraw or modify your consent later.

Rejecting non-essential cookies will not prevent you from using the basic functions of the store.

Your browser may also allow you to block or delete cookies, although this may affect certain website functions.

ANALYTICS AND ADVERTISING

Where permitted and where required consent has been obtained, we may use analytics and advertising services to:

- Understand website usage
- Measure performance
- Understand marketing effectiveness
- Measure conversions
- Improve advertising relevance
- Create or measure advertising audiences

These providers may receive technical and usage information such as:

- IP address
- Device identifiers
- Browser information
- Cookie identifiers
- Pages viewed
- Interactions with the website
- Purchase or conversion events

Where required, these technologies are activated only after consent.

MARKETING COMMUNICATIONS

We may send promotional communications where permitted by applicable law.

This may include information about:

- New products
- Promotions
- Offers
- Chronoera news
- Abandoned-cart or checkout reminders where legally permitted

Where consent is required, we will only send such communications after receiving the required consent.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

You may also contact:

info@chronoera.com

We may retain limited information necessary to ensure that your unsubscribe request continues to be respected.

TRANSACTIONAL AND SERVICE COMMUNICATIONS

Even if you do not consent to marketing, we may send communications necessary to provide our services.

These may include:

- Order confirmations
- Payment confirmations
- Payment-problem notifications
- Delivery and tracking updates
- Refund confirmations
- Return instructions
- Warranty communications
- Security notifications
- Responses to customer-service inquiries

These communications are not marketing communications where they are limited to information necessary to provide the requested service.

DATA RETENTION

We retain personal information only for as long as necessary for the purpose for which it was collected and to comply with applicable law.

The retention period depends on the type of information.

For example:

- Order, invoice, accounting, and transaction information may be retained for periods required by tax and accounting laws
- Customer-support, return, and warranty information may be retained for as long as reasonably necessary to resolve the issue and protect legal rights
- Account information may be retained while your account remains active and for an appropriate period afterwards
- Incomplete-checkout information may be retained for a limited period for checkout recovery, security, troubleshooting, and customer-support purposes
- Marketing information may be retained until you unsubscribe or withdraw consent
- Limited suppression information may be retained to ensure we continue respecting your unsubscribe request
- Analytics and cookie information may be retained according to the settings and retention periods of the relevant service

When information is no longer required, we delete, anonymize, or securely dispose of it where appropriate.

YOUR DATA PROTECTION RIGHTS

Where the GDPR or another applicable data protection law applies, you may have the right to:

- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in applicable circumstances
- Request restriction of processing
- Object to certain processing based on legitimate interests
- Object to direct marketing at any time
- Request data portability
- Withdraw consent
- Lodge a complaint with a data-protection authority

You may exercise your rights by contacting:

info@chronoera.com

We may ask for information necessary to verify your identity before completing a request.

Your rights may be subject to legal conditions and exceptions.

RIGHT TO OBJECT TO DIRECT MARKETING

You have the right to object to the use of your personal information for direct marketing at any time.

If you object to direct marketing, we will stop using your personal information for that purpose.

You can unsubscribe using the link provided in our marketing emails or contact:

info@chronoera.com

COMPLAINTS

If you believe that your personal information has been processed unlawfully, you have the right to lodge a complaint with a competent data-protection supervisory authority.

If you live in the European Union, you may generally complain to the supervisory authority in:

- The country where you normally live
- The country where you work
- The country where the alleged infringement occurred

You may also contact us first at:

info@chronoera.com

We will try to resolve your concern.

INTERNATIONAL DATA TRANSFERS

Some providers used by Chronoera, including Shopify and other technology providers, may process personal information outside the European Economic Area.

Where personal information is transferred outside the EEA and an adequate level of protection is not otherwise recognized, appropriate safeguards will be used where required by law.

These safeguards may include:

- European Commission adequacy decisions
- Standard Contractual Clauses
- Other lawful transfer mechanisms permitted under the GDPR

You may contact info@chronoera.com for further information regarding applicable safeguards.

SECURITY

We use reasonable technical and organizational measures designed to protect personal information from:

- Unauthorized access
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
- Accidental or unlawful destruction

Our payment providers use their own security measures to protect payment information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

CHILDREN'S PRIVACY

Chronoera is not intended for children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided personal information to Chronoera improperly, please contact:

info@chronoera.com

We will investigate and take appropriate action.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Updates may be made because of:

- Changes to our services
- New payment methods
- New service providers
- Changes in applicable law
- Changes to the way we process personal information

The current version will always be published on this page.

The "Last updated" date at the top of this policy indicates when it was most recently revised.

Where required by law, we will provide additional notice of significant changes.

CONTACT INFORMATION

If you have questions about this Privacy Policy or would like to exercise your data-protection rights, contact:

KLPX SIA
Registration No.: 40203725344
Austrumu iela 30, Kadaga
Ādažu pag., Ādažu nov., LV-2103
Latvia

Email: info@chronoera.com
Phone: +37068262556