Privacy policy

Last updated: June 17, 2026

Chronoera operates this website and online store to provide customers with a secure and reliable shopping experience.

Chronoera is operated by KLPX SIA, a company registered in Latvia. For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), KLPX SIA acts as the data controller of your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, use our services, contact us, or make a purchase from Chronoera.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact details, such as your name, email address, phone number, billing address, and shipping address
  • Order information, such as purchased products, order number, delivery details, returns, and customer support history
  • Payment-related information, which is processed securely by our payment service providers
  • Account information, if you create an account, such as login details and preferences
  • Communication information, such as messages, emails, or inquiries sent to us
  • Device and technical information, such as IP address, browser type, device type, operating system, and website usage data
  • Marketing preferences, such as your consent to receive promotional emails or your decision to unsubscribe

How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you place an order, create an account, contact us, or subscribe to marketing communications
  • Automatically when you browse our website, using cookies and similar technologies
  • From third-party service providers, such as Shopify, payment processors, shipping providers, analytics tools, and marketing platforms

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders
  • Deliver products to you
  • Process payments and refunds
  • Provide customer support
  • Respond to inquiries and messages
  • Manage returns, refunds, and warranty-related requests
  • Send order confirmations, delivery updates, and service-related messages
  • Improve our website, products, and customer experience
  • Prevent fraud, unauthorized transactions, and security risks
  • Send marketing communications, where permitted by law
  • Comply with legal, tax, accounting, and regulatory obligations

Legal Basis for Processing Personal Information

We process your personal information only when we have a valid legal basis to do so.

Depending on the situation, we may process your personal information based on:

  • Contractual necessity — to process your order, deliver products, manage payments, refunds, returns, and customer service
  • Legal obligations — to comply with tax, accounting, consumer protection, and other legal requirements
  • Legitimate interests — to improve our services, prevent fraud, protect our business, and ensure website security
  • Consent — for marketing communications, cookies where required, and other processing activities where consent is legally required

You may withdraw your consent at any time where processing is based on consent.

Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify, our e-commerce platform provider
  • Payment service providers
  • Shipping and logistics partners
  • IT, hosting, and website service providers
  • Analytics and marketing service providers
  • Customer support tools
  • Legal, accounting, or regulatory authorities where required by law

We only share the personal information necessary for each service provider to perform its function.

Payment Processing

Payment processing is provided by the payment platform MakeCommerce. For payment execution, Chronoera may transfer the personal data necessary to process the payment to the platform owner Maksekeskus AS.

Payment information is processed securely by payment service providers. Chronoera does not store full payment card details on its own servers.

Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Shopify may process your personal information to provide and improve the services used by our store.

You can find more information in Shopify’s Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember your preferences
  • Analyze website traffic and performance
  • Improve the shopping experience
  • Support marketing and advertising activities, where permitted by law

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Where required by law, we will request your consent before using non-essential cookies.

Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent, we may send you promotional emails, offers, and updates.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

info@chronoera.com

We will not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This includes retaining information to:

  • Fulfill orders and provide customer service
  • Manage returns, refunds, and warranty requests
  • Comply with tax, accounting, and legal obligations
  • Resolve disputes
  • Prevent fraud and protect our business

When personal information is no longer needed, we will delete it or anonymize it where appropriate.

Your Rights

If you are located in the European Union or European Economic Area, you have the following rights under applicable data protection laws:

  • The right to access your personal information
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to restrict processing of your personal information
  • The right to object to certain processing activities
  • The right to data portability
  • The right to withdraw consent where processing is based on consent
  • The right to lodge a complaint with a data protection authority

To exercise your rights, please contact us at:

info@chronoera.com

We may need to verify your identity before responding to your request.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

International Data Transfers

Your personal information may be processed outside your country of residence, including by service providers located in other countries.

Where required by law, we use appropriate safeguards to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Company: KLPX SIA
Email: info@chronoera.com
Address: Austrumu iela 30, Kadaga, Ādažu pag., Ādažu nov., LV-2103, Latvia